Search results

So pleased with this as I'm sick of getting on-board within the weight limit of my hand luggage only to find half the plane carrying far in excess of the weight requirements and I can find no where to put my luggage in the O/H lockers. I see other people struggling to find space as well. Some...

I think you are spot on with regard to VA managing their limited cash flow as best they can. I would have even been happy with a Travel Bank credit but to get no reply at all was frustrating however, last night I decided to make written complaint to the ACCC. Now I know it has to be a...

January 2 and still no reply. Nothing! I have written a complaint to the ACCC so maybe they could find out something. I guess my request to Virgin has become caught up with the Covid19 flight refunds issues. I thought I could expect to hear something since early November.

On the 2nd November I made a booking on-line for a flight from Adelaide to Hobart for January the 16th and return on January 25th. I indicated, where required, on the booking, that I wished to use the $129 voucher from my Travel Bank account. Thinking the $129 from Travel Bank had been used as...

Sydney & Melbourne lounges (opening 15 December 2020)

Thanks for your response AustraliaPoochie. I have had mine extended until March 31. My hope is that access, in the Sydney lounge will become available to those with Silver status as it is currently only accessible to Gold and above. Little point in having two lounge passes until March 31 if you...

Currently only Brisbane lounge is open but planning to open several more. I have silver status which means I have two lounge access vouchers. Unfortunately these expire in March but I may never get to use them as currently only Gold, Platinum, Lifetime, etc have access to the Brisbane lounge. I...

Well the conclusion to this little saga was that my wife did manage to get in touch with Velocity and they acknowledged a mistake had been made at their end. They have now opened a new account for her and all her points are included.:) Persistence and politeness are the keys. Now we wait to see...

Getting even stranger. Velocity emails wife to say all her points have been reimbursed to her account. Problem is the account number given is not her account. Attempted to reset password with account number given by Velocity but does not recognise it. Has someone somewhere found 90K in their...

A pair of Deloitte accountants are set to take the keys at Virgin Australia. https://www.afr.com/street-talk/meet-virgin-australia-s-co-pilots-in-waiting-20200420-p54lam

Difficult to call now as every attempt is now advising email only. This has been sent and we wait for the outcome however with most recent circumstances I'm not holding my breath. I also have a $129 flight gift voucher from opening a new credit account and that expires on the 18th May. I phoned...

Well in and get the following: "INACTIVE, SUSPENDED OR CLOSED ACCOUNT" "The Velocity membership number you have entered is associated with a duplicated account. Please check that you have entered the correct number or contact the Membership Contact Centre for assistance." Which is odd given...

My wife bought the pair of return tickets for her and her sister to Sydney and back for May. She used all the points in her account to cover the cost of the tickets. They said they will return all the points used to purchase the tickets to her Velocity account. We went and had a look to see if...