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Yes our booking was for non refundable and the FC agent had mentioned that we could cancel the tickets and pay the cancellation fee of $290 pp. she did inform that it could take up to 14 weeks to get the payment but we were still happy with that as we get the bulk of the money back.

We were told the cancellation fees were charged by SA and not by FC even though flights were cancelled by SA. Since our flights were not refundable, SA would hold full credit for 12 months or we cancel them and pay $290 pp fees to SA. In the end we just choose to pay the fees and get bulk of the...

Hi We has boomed and paid for Singapore Airlines flights via Flight Centre in September 2019 to travel in April 2020 this year. We emailed our Flight Centre rep and after a couple of days got them to cancel the whole package with Singapore Airline but had to pay $290 per person cancellation fees...