Search results

Booked for departure on the 19/4/21 from Brisbane to Christchurch. Have business to attend, which is year overdue on the South Island, plus have family in Christchurch I will be staying with and looking forward to seeing again! My last trip was in March 2020...just over a year since I have...

They need to explain to their Platinum members that access to the lounge upon arrivals is temporarily suspended due to COVID, if this is what they have mandated. Qantas seem to be able to communicate every other COVID related requirement and change, so why deny Platinum members entry upon...

Yes to both of your questions. I had Money on it for our NZ travels, so have been using some of it for overseas on-line purchases to avoid international transaction fees on my Australian Credit card.

Not a “sense of entitlement “. It is what it is....a privilege! Platinum members earn this privilege. It’s inconsistency on the part of Qantas which leads to platinum members airing their grievances on this forum!

Agreed. They can send you a text to notify you when your upgrade application has been accepted, but won’t be bothered to do the same when deciding to change a Platinum lounge access policy? Again, we are talking denying Platinum members, who have the privilege to access upon arrival, according...

Agreed. If frontline staff have been informed by senior management to deny Platinum members access upon arrival, why is the line of communication stopping there? How about informing platinum members in writing through notice on the Qantas website and/or generation of a generic email by the same...

I disagree. At the very least they could add an extra little separate note stating this in the pamphlet when distributing. Would cost next to nothing, and would be providing correct updated information to Platinum members regarding denial into lounges upon arrival due to COVID. On principle...

my QFF platinum card is also a prepaid travel money mastercard and as my membership had expired in December 2020, they routinely send you out a new one with your renewed membership year. Sounds to me like they are being picky and using COVID as an excuse to turn away Platinum members, who...

I just received my new Platinum Card in the mail today. The Platinum Flyer my card was attached to clearly states “-Access to any Qantas Club and Qantas Domestic Business Lounge on arrival when travelling on Qantas, Jetstar or oneworld alliance airline flights”. Qantas have some serious...

I don’t agree with Y using the J toilet! You pay good money to travel business, whether it be domestic or International. There are only 12 seats in business domestic & some international flights such as AU to NZ.....,so it shouldn’t be that difficult for FA’s to monitor the Y pax and turn them...

Have you confirmed coverage for self cancellation with your travel insurance? Does your insurance cover cancellation of flights by yourself vs the airline due to a pandemic? I know travel health insurance doesn’t cover you for pandemic.

I wouldn’t do anything until Qantas announce further plans RE: credit vouchers with ”change fee” waiver for bookings made after 01/6/2020. Their current offer is only valid for booked flights up until 31/5/2020 Wait and watch this space. We have 2 overseas trips booked in June and August this...

Yes, got it this morning. Means I get to stay Platinum for and extra 3 months 😁

Yes, the voucher is essentially a way to re-book the flight, only on this case minus the “change fee” which usually occurs when redeeming a voucher. I would be onto Qantas if you cannot redeem your reward points for a re-booking voucher upon cancellation. If you cancel you have to pay. If you...

I would expect in your case a voucher issued would entail receiving your rewards points back without cancellation fees? If there is no option for you to cancel with a voucher, I would try and contact qantas through website chat to clarify refund of your points upon cancellation. I doubt they...

No change fees for voucher use. Qantas State it in their T&C’s before you “agree to them”.

Go to “manage” on your flight in the Qantas app after login. Then it will direct you to the desktop version of qantas website. You will then have the option to cancel. The window will display “voucher or refund” tabs to select. When you choose “voucher”, Qantas T&C’s will appear. The credit is...

Our Flight from Sydney to Dallas on the A380 in August 2020 has been changed to the 787-9. I checked our booking on the qantas app yesterday....low and behold, they have already changed the plane and had re-allocated our business seats to the very last row!!! We are both Platinum FF and I had...

I am most certainly not exaggerating. Come to Australia...fly business and see for yourself how slack the “enforcement” is here. It’s not just on the interstate flights....we have found it’s even worse on the AU to NZ flights, and we fly over the ditch on a very regular basis business as we have...

A piece of rope surely doesn’t weigh as much as a newborn! Do qantas charge parents for an extra seat for their babies when flying.....I think not!