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We flew BNE/APW yesterday, having used points for business class awards to celebrate a 50th birthday. My partner is a QF Gold FF. The A330 flight appeared full in economy and was about half full in business. To be honest, QF are really taking the mickey when it comes to their business class...

See Flight Cancellation Advisory Using Nauru Airlines aircraft!

I believe on JL website you enter in the first name field your first and middle name as one (no spaces) and then just your flight details.

Such a well written piece. Qantas management have really lost the plot! Only now have they made the decision to implement proper training!! Directing all award related queries to Hobart would be a great initiative to start Qantas’ turnaround.

The agents on QF’s schedule change number 1300 659 115 were the ones who got us sorted in the end. I even had to reach out to them again yesterday, due to further schedule changes (after JL cancelled our HND/SYD flight). This number is generally answered quickly and I was not asked to explain...

Might be worth a call to Emirates to explain situation and see if they can remove any ticketing deadline, based on the fact that you are already ticketed and just require QF to reissue. Emirates put us all in this difficult position, so I would really hope that they would be accommodating. Best...

Will never understand why Emirates did not move all passengers originally booked on EK415 at 2145 to their new flight number at 2145 - EK413, before reintroducing flight number EK415 as their 0600 departure. Such a terribly handled schedule change, made even worse when you then have to make use...

After we made 3 further calls today (each time speaking to QF's South African call centre), our reticketing is finally done.

Well many of us need a bit of therapy after liaising with QF by phone nowadays 😆

I just get frustrated with the endless pauses and being put on hold for long periods of time without any acknowledgement. An agent the other day even came back on the line and referred to me by another name, which appeared to confirm my horror that they are juggling calls.

All of my most recent calls to Qantas were using the 1300 659 115 number. Very quick to get through, but I was still disappointed to always be talking to QF’s South African call centre (unfortunately too many of the staff there have clearly not been given proper training by QF and demonstrate no...

I did indeed just get a call back from the same QF agent, who has advised we are now booked on EK413 - although apparently some liaising with Emirates (by QF) is still required!?!? I have been assured that we will receive reissued tickets via email within 24 hours. Thank god for that and thank...

No call back received from QF agent (as requested), but our itinerary on the QF website is now showing EK415 -AND- EK413 confirmed, like other cases above. Time for bed. Will see what the morning brings, although we’re hoping reissued tickets!

After 1 hour and 15 minutes on hold with the QF agent, I just got cut off. I gave our mobile number at the start of the call and asked for a call back if we got cut off. I’m waiting…..

In same situation re EK415 and attempting to have our Classic Award business class travel rebooked onto EK413. So far I’ve been on the call for 1 hour, while the offshore QF agent attempts to speak to their support desk. I was just asked if we would consider downgrading, due no J class award...

The Qantas South African Contact Centre is the worst to deal with. I have come to the conclusion, after many hours on the telephone with them this last year, that agents constantly place customers on hold during a call because they either: - have no confidence in their abilities to perform the...

https://www.travelweekly.com.au/article/australias-international-travel-ban-extended-to-mid-september/

We have upcoming flights with China Airlines (Taiwan) from Australia to Europe return. We are ticketed to fly on their A350 aircraft. As I am 6ft 2in tall I am looking forward to the extra legroom of premium economy. I had allocated the two of us seats 33HK. But I have now read that the leg...