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Hi everyone, Having some trouble obtaining a letter from VA to provide to my insurance company about a flight cancellation. I have submitted the specified request form on the website 2 months ago, and no response. Have also tried calling numerous times and am transferred around a bit before I...

When myself and my partner are trying to book a flight with Velocity points, we are both receiving the same error during the flight selection page below, even though we have ample points to cover the selected flight (including if we chose to pay taxes with points). Has anyone got this error and...