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Quite the argument that is lol. That won't fly under ACL unfortunately.

Yes, this is correct. To be specific, they don't do refunds on sale items for change of mind, only exchanges/credit - which is totally fair. I do know retailers sometimes have policies like this, but usually for like 'final markdowns' as opposed to any sale items, hence I was caught off guard.

Has anyone used Card Refund cover since this change? I made a purchase of some cloths recently, 2 sizes of each item planning to return the less fitting ones - but the retailer apparently doesn't do refunds on sale items. Very frustrating and I suspect Amex won't be much help either now as they...

Does anyone know if you can still get 12 month extensions on travel credits by cancelling a refundable booking? I currently have two credit expiring in a week and have no use for them right now. Can I book a refundable flight/hotel and get them extended?

Looking at the new terms and conditions - refund protection now excludes 'sale and discount' items. This is a really poor change for us. In practice, I don't know how they tell if the item was purchased on sale (unless the invoice notes this).

Anyone here notice that Crown (Melbourne) doesnt appear on FHR anymore? Does anyone know anything about this? Glitch or intentional? Would be really disappointed if they are not part of the program anymore...

Does anyone know if supplementary cardholders can make use of the Virgin Domestic Lounge access? T&C's say this: 2. Virgin Australia Lounge Access. Access is complimentary for Primary Platinum Card Member and one complimentary guest only. The Primary Platinum Card Member and guest must be...

How sure are you of this? The rep on the phone told me it will include everything up till July 1.

I received the 150K for me and 100k for the sign up for a Platinum Charge. Don't know anyone who wants one though. Side note, as someone who has received the doubling of points, I was advised by customer care that the doubling will occur based on points accrued up until the 1st of July. So I...