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I just dont understand this airline. what a mess. Well my agent did get it slightly wrong, the only reduction in points advertised for award tickets needed is if you dont stop in Bangkok. ie, the old system required 170K for a business ticket between Europe and OZ. the new revamped upgraded...

Ive got a mountain of miles to burn, and have been booking award tickets like crazy but just a few days ago my Thai agent from one of the EU offices told me that Thai HQ have been inundated with complaints and have revised the new program. ie Australia to EU in business you would generally need...

I totally understand your frustration and it’s getting worse at Thai. The website is one of the worst in the industry and getting basic tasks done is mind numbing. I also tried redeeming miles for a ticket recently and was stonewalled many times. Info doesn’t exist on line and Thai gatekeepers...

Totally