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Indeed. Having just got back from Broken Hill, the last thing I was planning to do was go “back to the pub”!

Thanks trippin_the_rift. I will certainly keep fighting with the usual professional courtesy and assertiveness I always apply in similar circumstances, and this will start with a call to Qantas within the next week asking why I have not yet received a reply to my customer complaint form and...

Thanks moa999, I suspect you’re right. Agree also about the CBR/SYD flight being short so no big deal. I would just like to better understand why they couldn’t have at least rebooked the seats together on the Dash 8 flight rather than separate on both ends of the plane. Do you know if I’d lose...

All online so far. I’ve read other threads outlining call waiting times!

My apologies & thanks for alerting me to this; it should be CBR (Canberra), not CAN. Updated accordingly.

A couple of months ago I booked my wife, two children and I on QF flights CBR/SYD/CHC in December with J class tickets. I was originally on a 717 on the CBR/SYD sector but last week advised of a schedule change resulting in a similar flight time but on a Dash 8 (no J class). I contacted Qantas...