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Here is my complete timeline for your benefit and for others who are thinking of applying: 15th Jan - Applied HSBC online 16th Jan - Email from HSBC that I was conditionally approved. Provided bank login details for income verification. Did not have to physically show up at HSBC branch nor...

You should be able to access your Star Alliance ID via HSBC Online Banking. Click on "Manage > Redeem Rewards" and another window should open with your Star Alliance ID.

Also got bamboozled by this dodgy Coles Mastercard promo with Virgin Velocity Gold. Targeted with 20k flybuy points & Velocity Gold offer for 3 months back in late July. Got my pts in late Aug but been waiting on the Virgin Velocity Gold since then. Been relentlessly chasing up with Coles...