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Just to clarify.... flying HBA-SYD-LAX-SEA and SEA-SFO-MEL-HBA soon... am VA Platinum, and I am assuming (based on the Velocity and United websites) that I will have access to: the Singapore Airlines lounge at SYD then the United Club at LAX before departing for SEA (?) then the United Club at...

I haven’t disappeared ;)

Thanks to whoever changed the title, it was a bit of hyperbole, in hindsight. But I was pretty stressed out at the time. Anyway, carry on...

Folks, I appreciate the discussion, so don’t misinterpret this as a request to stop, but I really wasn’t trying to misrepresent anything. VA said it was correct, according to their systems, and then said I was overcharged. They did this in emails and phone calls, one of of which you’ve seen...

Wasn't really misrepresenting — they pretty clearly state that they overcharged in their contacts, I think they were very clueless in the way they handled this.

It makes me super scared to use the upgrade system again!

Hi folks You're a paranoid bunch, aren't you? Thanks for chipping in your opinions, it's been a while since I've been on a forum of any sort, and I forgot how lively it gets Anyway, the missing paragraph was as follows: Largely irrelevant, as I said, but I appreciate your interest in...

Agreed, and I had a look at this when considering my options. They verbally told me this though, which made me very hesitant!

Not sure -- lots of vendors have a one-strike policy on chargeback, regardless of who is in the right (e.g. Valve's Steam, the video game store, famously kills accounts on any chargeback!) VA seems to have the same policy.

Hi folks Virgin Australia came to the party, finally, today, and refunded me the amount + the credit card interest. Relieved they came through. Anyway, in answer to some people's questions/comments: I didn't want to charge back via my credit card, since VA informed me that my Velocity...

Actually no points/SC yet... hmm

Yeah, no emails. Super stressful. Can’t really afford to have $4500 on my card unplanned. Not cool.

Some more specifics, mostly unrelated. The gist is they say they checked their system and I’m wrong. Then they later admit they overcharged.

Was super surprised to find out I’d been upgraded a day or so before the first flight, when I called them about something unrelated! Didn’t even know I’d been upgraded on the second flight until I got to the airport. Never got any emails. Thankfully I’m paranoid and take screenshots and...

Nope, just Premium Y.

Looks like the forum compressed my images..

I’ve posted some of my documentation above, but it’s not approved by mod yet because it links to an off-site image. I took screenshots of the upgrade process but never received any emails. As shown in my image above, they have confirmed I was overcharged but still refuse to fix it. Totally...

Their final response is that they won't refund it. And I'm still concerned a chargeback will kill my VFF account...

Wasn't trying to pull a DYKWIA by referencing status, I more just mean I'd rather not lose my status, since I have it. They have no reason to look after me over anyone else. This is just weird.

Virgin Australia charged my credit card twice for a large amount of money without my permission: 29 August 2018: $2,690 AUD 06 September 2018: $2,620 AUD After the first charge, I thought this was a completely mysterious error, and complained as such online (via Twitter) and over the phone...