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Hi Waited till Qantas cancelled the flight then ---- Multiple phone calls - plus you are told in the lead up message that refunds will not be discussed as they are too busy because of COVID! I can understand a delay but the deceptive behavour wears thin. Sent emails - no response Eventually I...

My experience, over the last 18mths is that the addition of Delta Airlines will only lower the customer experience further. Latam has certainly been lifting their game in a number of aspects. As an aside - the upgrading of both Santiago and Beunos Aires airports means that the airport experience...

I have had 3 or differnt Annual policies over the years deppending on my situation and proposed trips/destinations. Recently I looked at an annual policy as recommended by Choice Magazine "Good 2 Go" - Compare the best travel insurance - CHOICE. On the face of it looked pretty good but when I...

I agree its Webjets problem to manage. However from experience Virgin may well be the culprit to some extent. We booked a flight with VA/Delta through an Australian travel agent - a similar Ticket - ie Australia to LAX then a connecting flight on Delta Airlines. VA changed their flight schedule...