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Good question. My understanding was the phone call recordings would be inadmissible in a court of law to be used as evidence however it's not illegal just to record a conversation and store it on my phone. Afterall the conversation is being recorded by Qantas so why shouldn't i have my own...

Thanks for the advice. I've already started a claim and have asked for what the net assessable value will be based on my items. If this is acceptable I'll just take the $2k which has been offered. I was thinking the insurance may be a little bit more stringent, EG - Assessing a hair...

This is something i will definitely be doing for now on. Photograph the contents and ensure there's only $2k worth of stuff maximum in each suitcase.

Hi Opusman, i've managed to get Qantas to reconsider my claim. I've pointed out that the Montreal convention states 'per person' and this was shared luggage which appears to be a bit of a grey area. Fingers crossed!

Hi Rooflyer, Thank you so much for your informative reply and empathy. We have received our 'final' offer to the full value of the montreal convention and have been referred to travel insurance to claim the additional amount. We do have invoices for all items purchased within 6 months but do...

Wow, i didn't know this existed. Thank you so much

Hi All, I Just wanted to share our recent experience with Qantas and gather any tips you may have to proceed further. We have no interest in settling this partially and dealing with travel insurance (who will probably give us a similar run around and not pay at replacement value). My recent...