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I haven't travelled myself on a long distance NSW train since late last year, but the disruption advisory for the cancellation of last night's overnight Melbourne - Sydney train, due to the XPT having broken down a few hours earlier, caught my eye: It's rather blunt compared to how airlines...

Today I received a targeted offer for spend at a particular store, for which I can receive 2000 Flybuys points for spending $70.00 at a specific Coles store between the dates specified later this week. Can't say that I had ever received an offer targeted only for spend at a specific store...

I can't see what grounds you would have to lodge a dispute with your bank in this instance, as you agreed to pay the additional $150 whilst you were at the airport check-in counter, and it's not as if the airline failed to provide you with the agreed service in exchange for the additional $150...

I'm hardly an expert on airline yield management practices, but I've always assumed that part of the reason why prices are very high when there are extremely few remaining seats is because airlines need there to be some slack in their network to accommodate passengers in situations like missed...

I did finally end up receiving my points and status credits after eventually striking it lucky with a helpful person - although the reason given for why my claims were being rejected, whilst believable, comes across as slightly bizarre. I booked my flight online using the ANA website, and as...

The majority of agents working in contact centres have little interest in actually achieving a desirable outcome for the customer, their sole aim as soon as a call drops in is for that call to be over as soon as possible. The majority of businesses don't really have any interest about what goes...

There was a long established bus service to the eastern suburbs called Airport Bus Eastside using either vans or small buses with a luggage trailer which operated for many years, which was bought out by Skybus in 2019 and later rebranded as the 'Eastern Express'. Of course it only lasted less...

I took an ANA domestic flight last month from WJK-HND with a companion, who like myself entered their Velocity number at the time of booking directly with ANA, and my companion had no issues receiving points and status credits for this flight, although on the activity history it was listed as...

I had a new platinum card sent to me this week, which was dispatched by American Express from Sydney via regular post on Monday, with the tracking email giving me an ETA of 7 days time, and was at my mailbox in regional NSW on Wednesday. It might depend on your location as to the method of...

When the 901 service first commenced operation in 2010, it initially arrived and departed from a windswept bus stop slightly beyond the shed terminal utilised by Tiger Airways at the time. After some time the 901 bus stop was eventually moved to a central location outside T1, very conveniently...

Two weeks ago on an 18:25 MEL - CBR flight, the service consisted of packets of cheese & crackers, accompanied by a beverage service. Thankfully I had already indulged in a toasted sandwich at the lounge prior to boarding, and flight was otherwise a flawless experience including an early...

I was in Victoria last weekend and made use of the V/Line rail service instead of driving to travel from Melbourne to Ararat, then return the following day, after realising that the journey would only cost $6.70 each way following the reduction in fares that commenced back in April. This might...

I've managed to score 4 week x $50 offers for 3 months in a row, commencing on March 3rd, April 14th and May 26th. The catalyst to receiving these offers was that in February the frequency of my visits to Coles substantially increased when I returned to the office more regularly as there is a...

Hi all, long time lurker but first time poster. I've utilised NSW TrainLink quite regularly this year for work travel that I would have otherwise undertaken by car, primarily on the SYD - CBR services, and just wanted to share some thoughts about my experiences and see how others who are also...