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Quick update for anyone experiencing JAL~Sydney cancellation. I was told no they can’t send a request to convert seat if one of your flight is not with JAL, eg my outbound is is with BA nut returning JAL. This doesn’t make sense for me whatsoever! But after 5th call I got someone who is much...

Thank this is so helpful! Sadly I tried to call again after an hour wait the moment it was connected it got disconnected. It went straight to feedback. 😔 have to call it a day today. Fair to say we hate Qantas.

We were booked on JL51 which I know the route is still operating on Friday and Sunday. We have 3 pax. Someone told me I can request Qantas to email JAL to convert revenue seats to reward seats. But the operator I was talking to told me this is no longer possible. They got an email telling them...

Of course. My flights detail Sydney-Singapore Singapore-Tokyo Tokyo- Sydney (the cancelled flight ) All classic reward business flights(direct flights as well) don’t think we have any hope in getting business class as I been told no seats. But I am happy if they can just give us a direct...

We are using points. We booked these seats 12mths ago as you do. I know we won’t find another reward business seats this year. But surely Qantas staff can make changes on their end. I was very polite and asked. Conveniently the operator said they got an email this week telling them they are not...

Yes I kept getting Fiji today. I finally gave up. I asked if I can simply keep my other flights and get partial refund on the cancelled flight. I thought this would be a common question. But sure enough the answer is I don’t know. I will call you( which I laughed) didn’t want to sound mean but I...

I finally got through but straight away I can tell this staff has no clue what she is doing. She is telling me no seats available when I can see the seats myself. Only I can change the flight myself I would already done it. Contemplating hang up call back again and pray again to get someone who...

I seem to always get cut off when they put me on hold. Not an issue getting through to them but they call just get disconnected. Previous 3 calls I was at various stages but always get cut off with no one calling back. I worked in call centre before I know I would feel bad not calling someone...

Just wanted to vent my frustration after waiting hours on the phone after I finally got through to the call centre the call disconnected after 2mins and the operator never called back. It’s so sad as a customer we literally have no options other than calling again waiting for hours and pray to...

Sorry I should of clarified the return flight is not direct as we are using frequent flight points and flying with Cathy Pacific. Also we tried to book our flights online like how we did peviously but for some reason “maybe due to we are only bronze status” we couldn’t see all the available...

Yes! How did you know. I didn't realise they were from overseas until I spoke to the manager. I was so frustrated with the number of calls I made. So I asked the manager her name and where she was located so I could locate her for future calls. I understand they made a mistake but it is a very...

This is great! Exactly what I am looking for, another agency that is not qantas. I just lodged a complaint with ACA and hopefully we will get a better outcome. My husband want me to drop the complaint as we won’t get much compensation. But I am so upset as a 7mth pregnant customer I was made...

Thank you for your suggestion. My complaint was lodged one months ago but no one even contacted me. When we called today we were promised someone will call back. But the operator already told us we won’t be getting more than 2000pts. I told the operator how would you feel if this happened to...

I wish I was making up stories that would mean I didn’t have to spend all that time on hold to talk to them. I was very switched on and recorded the exact amount the lady told she was going to charge me to the cent. So when I called back I knew exactly how much they overcharged me. Every...

On 5/3/18 after waiting for 1.5hr on the phone we finally booked our flight from Sydney to HongKong, then return from taiwan to Sydney. We received our booking confirmation and hang up the phone. We immediately checked the online account and confirmed the booking is correct (just in case the...