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Thanks for the detailed info esseeeayeenn. I tried going into "manage my bookings" and entered an older booing reference - it worked! I can expand the flight details and can see the actual class code. However when I tried for the flight in question - it doesn't recognize the flight booking...

I didn't know this existed (I've just googled 'Travel Bank' - looks like it's feature offered by VA) It sounds like a great idea - I wonder if Qantas would ever offer this service?

Thanks for the link, I'll give it a go. And yes I have all of the emails with SR numbers

The E-ticket just says "Economy". I've also checked some others where I had booked Flex from the beginning and it still only shows "Economy" on the E-ticket. I know they use a "booking class" code letter internally; https://www.qantas.com/au/en/frequent-flyer/qantas-class-types.html I don't...

I recently had to re-book a Qantas flight. The original flight was "Discount Economy" CNS-BNE + BNE-MEL, I needed to re-book as just BNE-MEL - via the Qantas chat I was told that the new flight would cost $73 more, when I asked why it was more expensive to travel less distance, they said they...

I ended up staying two nights at this same motel, and each time found the motels own website had a cheaper price for the same room; so went for the price match... The 1st claim - is where they'd said my screenshot was not .au - which it was, then they said they'd need 48 hrs to check it out - 1...

oh the irony... the google ad on the bottom of my post here on The Australian Frequent Flyer shows a Qantas Hotels ad which says "Enjoy our price promise" - I'M TRYING TO!

I'm not convinced that is the case; the Hooroo price promise conditions do not mention anything about “payment conditions”, if they did it would make it impossible to claim a price promise as they offer payment with Qantas points which no other hotel can do. Also most hotels will accept payment...

latest reply from Hooroo (they must be working late): The offer you found on the competitor’s website for the Deluxe Queen Room comes with a different payment term - "Standard Bookings - <Motel Name> Motel will not charge you any reservation fees for making standard bookings, nor charge your...

Yes, I wonder if they just pull out a standard "unsuccessful" reply. In my case they clearly had not looked at the screenshot that I'd sent them. Despite their email saying "After careful consideration and investigation, we regret to inform you..."

I've just tried the price promise again: $135 for a one night motel room on Qantas and found it is $6 cheaper on the motels own website...should be a good candidate for a bonus 1000 QFF points. I put in the claim - received an email from Hooroo stating that that "According to the terms and...

23,000 points - nice work! On the last Qantas booking that I had to cancel; I sent them an email to cancel at 10:30 PM on a Wednesday, the following day they emailed back to confirm the cancellation saying that "it can take 2-3 business days" for it to appear in my bank. My credit card statement...

I find the prices are good as I usually check the direct hotel price on the chance that I might score the 1000 QFF price match bonus.

Still no email reply from Hooroo - it's been one week since their last email. So I've phoned them today (1300 558 610 - it's on the Hooroo website) Their team member told me that a specialist was looking into my claim and I'd be updated via email I told them that was not good enough as I've...

still no response from Hooroo to my email on Friday, feels like I've been put on the back-burner

I've made around 30+ hotel bookings via Qantas last year, I like to book with Qantas to get QFF points on the deal. I did 6 price promise claims last year, 3 of these were immediately successful. One was initially knocked back because they claimed my comparison price did not include GST (which...

This is what I sent to them at 12:45 PM on Friday: Yes the offers are different – the one from the Windsor site is on sale. If the offers were not different, then I would not be able to put a claim. They are the same Hotel, and the same room type/name (Superior Room)and same room...

I'd have thought they would have negotiated a deal with the hotels for a discounted price to make their profit

Yep, but it erks me that they are trying to weasel out of it. I've had claims denied before for legitimate reasons (eg: comparison booking was non-refundable, whereas Qantas booking was refundable), and I fully agree in that case.

Has anyone else made a price promise claim where the the hotel was on special, and was the claim successful or not?