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  1. M

    Bonus VA status credits offer - March 2024

    Mine fiiiiinally posted this afternoon. 125SC for the 7 segments. Though annoyingly it's starting the 800 credits to renew from zero and changed my review date to today (though back dates the SC), so I miss out on SC from all this months flying and didn't get any of the benefits. Will call on...
  2. M

    Bonus VA status credits offer - March 2024

    Yeah you're probably right. It's just a bit frustrating as I've already missed out of EconX upgrades for 4 flights, and I have flights from last week waiting on SC too. Those flights would get me back on plat without the bonus SC. Never waited over a week for flight SC, so it's really annoying...
  3. M

    Bonus VA status credits offer - March 2024

    Well, we're officially outside the 4 weeks and mine still haven't posted. Nor have my SC from 2 flex flights last week. I had 7 legs during the promo period. All 7 were booked during the promo period after activating the promo. Mix of flex and choice fares. Last flight 14th of March. I stand...
  4. M

    Bonus VA status credits offer - March 2024

    Still waiting on mine as well as 2 of last weeks flights. Only need 20 to Plat. Wish they'd hurry up. I've never waited this long for flight credits.
  5. M

    Bonus VA status credits offer - March 2024

    That's gonna be a bit frustrating for some. I've missed out on Platinum benefits on 4 flights and they backdate the points (but not the benefits). Still not seeing mine.
  6. M

    Bonus VA status credits offer - March 2024

    Still waiting. We'll hit that 4 week mark this week. I have other SC I've been waiting on for over a week that would get me to Plat too. Maybe they're stalling until after the ANZAC day travel rush.
  7. M

    Bonus VA status credits offer - March 2024

    Also still waiting. Almost 3 weeks into the 4 weeks post-promotion.
  8. M

    Bonus VA status credits offer - March 2024

    Anyone received their bonus points yet? I'm about 50 SC short of getting back to platinum and have 4 flights this month; wouldn't mind the Economy X seats.
  9. M

    Virgin getting very HEAVY re completed credit card refunds. Sad to see.

    I've always interpreted the term "chargeback fraud" as actual fraud per the name. What OP has done is defined as chargeback fraud as they entered a contract that they now disagree with (change of mind) and have initiated a chargeback. Is my interpretation of chargeback fraud being actual...
  10. M

    Virgin getting very HEAVY re completed credit card refunds. Sad to see.

    VA issuing credits as a form of refund due to the COVID19 outbreak is acceptable per the agreement you entered with them when you purchased the ticket. Advice from the ACCC on COVID19 is that: Did you have the right to a refund under the original terms and conditions of your ticket? If so...
  11. M

    Virgin getting very HEAVY re completed credit card refunds. Sad to see.

    As you are not protected by VA's T&C's or by the ACCC, and as unauthorised chargebacks are illegal, VA is within their rights to go to collections. You've committed what is known as chargeback fraud and have encouraged others here to do the same. VA are within their rights to offer you a...
  12. M

    Virgin Flight Refund

    Fixed the original post to remove the au
  13. M

    Virgin Flight Refund

    Wait for the 48 hours window or email them at [email protected] with reservation number, changed flight details, refunds requirements etc. Either way, they're prioritising bookings within 48 hours, so wait until it's your turn. Edit: fixed the email to remove the .au
  14. M

    Cancelling [VA fare rules & COVID-19 uncertainty]

    Received my points back for my reward booking this afternoon. It took about 10 days from the time the flights were cancelled to receive the points. Still waiting on the cash component.
  15. M

    Cancelling [VA fare rules & COVID-19 uncertainty]

    That happened to me for NTL-BNE-DPS return legs. The international legs disappeared a fortnight ago. The domestic legs disappeared today. All automatic. Edit: these were redemption flights. Still waiting on points to be refunded into my account.
  16. M

    Cancelling [VA fare rules & COVID-19 uncertainty]

    They were never my favourite airline, but Alan Joyce's anti-competitive behaviour in trying to sink Virgin through this crisis was the final straw for me. He and Qantas have always been anti-competitive, but his rally cries to his stood-down workers to petition the government to not offer...
  17. M

    Is it Time to transfer/withdraw points from Velocity?

    Their queues are a bit long to ring and confirm! but I'd assume, that yes, as it's extending your 2020 status, then it would be inclusive of any status earned in the 2020 year. The 2020 member status is March 31 2020 to March 31 2021, inclusive.
  18. M

    Is it Time to transfer/withdraw points from Velocity?

    Not quite transferring points out, but rather activating your benefits in the case that VA+Velocity goes under. I activated my Platinum offer for complimentary Hilton Honors Diamond Status in early March due to a Hilton stay in Perth. Hilton hadn't activated their side until the day after my...
  19. M

    Is it Time to transfer/withdraw points from Velocity?

    For flights up until June 30, all fees are waived for international award flight changes and cancellations. Any money you paid on top of your award booking will be refunded to the source of payment. There have been no communications after this date so far, so September isn't yet covered...
  20. M

    Virgin Australia launches 'coronavirus status extension' plan

    Maybe do it now and pool all the points to her then
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