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Thanks @Bagpuss for the response. This is work related travel and at the moment we don't work with a travel agency currently. Good point regarding using a generic site to do the searches. With that said, I've found even with something like Sky scanner that I get some strange results. I think...

Hi all, I'm looking at booking a multi-leg flight in April and wanted to play around with some of the dates, but I'm having difficulty with the results displayed when I do a search on the Virgin Australia website on my laptop vs via my mobile phone. For example, if I simply choose a one way...

I received an email on the 21st of February with a promo code for the $50 Virgin Australia Holidays Voucher. Email read:

Can never bring myself to upgrade on the 45 min flight (points or $$)

Right - that makes sense. I didn't actually realise I don't earn AMEX MR points, but it directly earns Velocity points. Thanks guys!

So recently I transferred 100,000 points from my AMEX Velocity Platinum card to my Velocity account, and did not receive the 15% bonus. I contacted Velocity to enquire, and they said they will follow up with AMEX and get back to me. A few hours later I hawd a call back from Velocity, who had...

I've been on 978 SC for about 4 weeks, haven't hit platinum before. I'll get it in mid-December, but I was checking every couple of days to see if they would bump me up but it hasn't happened!

My 100,000 welcome points from Amex to Velocity went through today, as well as about 1100 extra points from other purchases on the Amex. It doesn't look like a 15% bonus was added to either total.

Flew domestic on 3rd Nov, processed on 6th (one business day). Flew domestic on 4th (Saturday), processed on 7th.

Just to confirm, do I need to 'activate' anything or will that just apply automatically to any applicable point transfers? My AMEX card should get reviewed on the 6th of Nov and I'm eligible for 100k points as one of the sign up bonuses, so it would be great to get 15k extra on that transfer...

I'm gold and did MEL>LAX and back in yX at the end of August. Work paid the $150 each way so it was an easy decision. I'm around 6"3 but I've never sat in normal economy on a Virgin long haul, so I can't compare directly, but I can say I was reasonably comfortable as far as economy goes and I...

Hi all, Thanks very much for the responses, that's fantastic. Almost everything has been cleared up / confirmed for me. Really appreciate your time! Cheers.

Hi all, I'm a VA gold member and next week I'm off on my first long haul trip. LST > MEL > LAX > LAS, and then the reverse a week later. The farthest I've been so far is Auckland! I've got a few questions, I've been researching and I think I've got the answers but would feel a bit better with...

I can't see why it wouldn't, they are just normal SC.

For SG, that's correct. I'm not sure about WP sorry, but reading the below I think it applies to WP as well. It's a bit frustrating that points upgrade isn't offered to SG or WP from any fare type to Premium / Business. Urgh, I haven't posted 10 times so I can't post the URL. But google...

You can only upgrade using points to Premium Econ if you have booked a freedom fare, or you can go from Premium Econ to Business using points as well. Did you book premium economy? I was hoping to do the same on my upcoming LAX-MEL as well, but work usually books Getaway or Elevate fares, and...

Nope, I didn't do anything. The credit came through within 48 hours. It wasn't even something I was expecting to be honest.

Ok, so an update on the above! I called the Virgin Membership team tonight, and I actually had a really good customer service rep. - She fully understood the situation I was in where I was close to gold anyway, and that I would have a few hundred SC wasted due to the Explore Gold - I asked if...

Interestingly, the mobile app says I have 363 status credits, where I should be sitting on 418. Looking in the history in this view, my SCs earned in July 2016 (55 points) are missing from the above total. I didn't travel apart from this in June14-Sep14 2016, but I'd be willing to say these are...

Hey Matt, Thanks for the information and input. I'm wondering if I can opt out of the explore gold, and if that will reinstate me back to where I was and then just go on to earn Gold 'naturally'. Else I might find it hard to hit 400SC next year, post 14th September. Another complexity, is I...