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Loyalty a one way affair: Hello again Time for an update. Loyalty can bring it own surprising rewards - Qantas redeems itself Received a call from Qantas Customer Care who made the offer to refund my missed last leg of the flight (actually calculating it as a flexible one way ticket to...

Thank you and all others for your replies, will be taking this as far as I can and will keep forum posted: In brief have yet to here back from Qantas: Submitted customer care first thing Wednesday Morning. Jetstar would at first not even give me a case number as was not a Jetstar ticket and was...

Much appreciated

Hi Yes to there credit they offered accommodation but lied about Taxi Fare. They would have put me up till my new flight Wednesday night. Actually I saved them money by finding my own way home. Yes over $4,500 AUD for Mel -SGN-Mel all in economy except last leg premium on SQ ....ouch. On...

Thanks for the reply. Yes will look into that. Turn around flight was over an hour late leaving Singapore for Ho Chi Minh, so Jetstar new it would be late going back. Asked them why they did not sms or call me and was told that’s not there job they don’t have the people to do that. Yes things...

Thanks Dealing with customer (lack of) care, or whinging on AFF which has for several years now been irrelevant for QF, will not achieve anything. Will lick my wounds and bang my head against the lack of care department until it feels better to stop My whinging is over except I like your...

Was worse than that. Not only did they cancel my flight but they adopted me..... Anyway I must be an ugly child as Qantas ever so willing to give me away...

No attempt to do anything within reason. To them it was fixed as they had put me on a flight out Wednesday night. Three and half days later... Words very clear "take it or leave it" approx 1m points to spend then I will take their advice at this stage... They could have even flown me to...

Yes thanks, according to the Qantas desk although it was a QF ticketed code share flight and all was purchased from Qantas, once Jetstar code share caused the delay I belonged to them. Must be in the small print somewhere...

Thanks for the welcome Yes that what I assumed also but sadly was not the case Still awaiting an explanation from Qantas but not holding my breath

Please let me state the facts and you will understand my current feeling towards Qantas: Ticket Fully Flexible purchased from Qantas. MEL to HCM to MEL (all via Singapore) Return Leg 28th April QF 5158 Ho Chi Minh to Singapore. Checked in for flight in Ho Chi Minh and received boarding pass...