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  1. R

    Appalling service and care from Qantas

    You miss the point: if a passenger put a phone in checked luggage and they were not warned that this is not allowed, then the airline needs to share some responsibility. It is stupid for that passenger to have done that but it should not mean that 500 people waiting for two hours on the tarmac...
  2. R

    Appalling service and care from Qantas

    That's fine if you are taling about flights up and down the east coast that are relatively frequent. After a 20 hour plus journey to get to SYD from JFK and the prospect of not getting a flight to PER for many hours or the next day Qantas has you by the .......
  3. R

    Appalling service and care from Qantas

    I have had a similar experience on a fully paid Business class flight JFK LAX SYD PER. Had to spend two hours upright in our seats at LAX whilst plane was unloaded looking for someones Galaxy Note 7. No warnings were given at check in only on boarding about this, but the Red Roo denied all...
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