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Yes we have had success, finally have a refund of our accommodation. Funny though, it wasn't until the media became involved that the insurance re-assessed our claim and decided to grant us our money. Bit disappointed that QF were not made to pay, maybe the insurance will take them on???? I...

������ agree, very badly handled

Thank you RichardMEL, you make a lot of sense. Yes there is a lot unexplained and Qantas will not explain Why the changed our flights. We booked thru helloworld who in turn book thru Oxley Travel who I understand handle LHI bookings so it we didn't use a small unknown TA. I have lost interest...

Yes, the accommodation doesn't look out, they are laughing every time it's bad weather, take the money but don't even have to feed the clients. Bit rough isn't it.

That is the frustrating thing, both the 7.00 and 11.40 on 14/11 flights landed on LHI, then nothing after that that we were scheduled on, that is Tuesday & Wednesday

When talking to Qantas on one of the many phone calls I was given the impression that someone more important than me was given our seats. The conversation went something like "you may not be aware of it but sometime we have to move passengers because of certain circumstances depending on their...

TA has assured me that DID NOT receive notification, and Qantas have failed to provide me with the proof that they sent out such an email.

Re: Dismissed without consultation Sure have learnt an expensive lesson from this, but I did ring the number as shown on our booking at 5.30am on the day of the flight and heard a recording that the flight was leaving on time, no I didn't check our actual booking in the lead up to our holiday...

Re: Dismissed without consultation I have never had a problem with Qantas, it is just that they will not provide proof of such email or explain why they shifted us to an earlier flight. Sure if they had passenger from Sunday's flights why not put them on the 7am flight and leave as booked...

Correct, Sunday 13th flights were cancelled but our flight 11.40 Monday 14 departed and landed, likewise so did the 7am flight. Yes Qantas did have a backlog of passengers from the Sunday flight/s, but why move us to an earlier flight. That is what I want to know why, and why weren't we...

Apparently the time change happened at 7pm the night before our departure. As for the other questions Qantas will not answer them apart from saying they notified the TA. I have a long standing relationship with our TA and she assures me she did not receive any email. I have asked for a copy...

Passenger rights What rights does a passenger have when an airline changes a scheduled flight to an earlier time (4 1/2hrs) than the ticketed time without notifying the passenger, thus causing the passenger to miss the early flight as they turn up at the ticketed time.

Dismissed without consultation I recently contact ACA regarding Qantas changing our flight time to 4 1/2 hours earlier than our scheduled flight and not notifying us, thus we missed our flight. Qantas rescheduled our tickets for the next day, but we had already missed one day of our holiday...

It happened to us on 14 November

?????? Manner. What is a GDS reservation system. It's a tough call as we were told the change to.our seats occurred at 7pm on a Sunday night and we were supposed to fly at 11.40 am Monday.

I have done that, no one has received an email. I have asked Qantas for a copy of the email, they said they would send it last week, but to date I have not received it. I suspect they never sent it. I am not sure if I said before but from what we were told at our original check in the email...

Good thought, thank you

At 5.30am on the morning of our flight, before we left home I rang the 131223 as shown on our tickets to check the flight departure time, it was an automated connection with a recording that QF2260 was due to depart at 11.40. No Eric I did not use the Qantas app, I hate phones and gadgets that...

Yes we booked with a travel agent. Qantas say they notified the travel agent re the change of flight to 7am from 11.40am, but the travel agent has no such email. Our tickets show our Frequent Flyer numbers and part of a FF profile is to complete the sections on email and mobile phone number...

I have tried to talk to our insurance to inquire if I could claim, I couldn't make anyone understand what I was asking so have now sent an email as I had no idea which form to use.