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Call up the during Sydney business hours and see if you get the same response.

My plat charge annual fee hit my account a few days ago so I decided to give Amex a call yesterday to give my opinion on a card fee rise and a points devaluation in the same FY. I asked point blank if they will be doing anything to make sure existing point balance values are retained, customer...

Got mine today. It looks exactly the same as the pics of the US version except it has the contactless icon front and back. The card is actually two pieces stuck together, the front is a heavy thicker metal and the back is thinner metal or maybe plastic, probably to support contactless.

You are probably right but it's very unclear and poorly written compared to what's laid out in the Explorer insurance. It uses the term "Covered rental trip" rather than "covered trip" which to me leaves it very open. It also defines the term "Geographical Scope" but never uses it outlining the...

Just noticed something annoying with the Platinum Charge Card Insurance. It doesn't cover Rental Car Insurance (Loss Damage Waiver) unless the rental takes place in your country of residence. My Amex Explorer Black however covers me around the world! Bit disappointing as the fee for the...

No unfortunately not, I get the error "There are no flights available for the criteria you selected. Please change the search criteria and try again." Looking at the filled seats SIN-ZRH there is only 1 free seat.

Hi, Currently have a standard award confirmed SYD to ZRH. Just had a saver waitlist clear for SIN to ZRH and can also see SYD to SIN saver is available. Called contact center and tried to convert standard award into a saver award, they said they could book each leg seperately on saver...

Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c I recently just received the Reserve card and it included a booklet about the changes to the complimentary flight/hotel.Hopefully useful to everyone as information is scarce about this card. "From 30 March...

Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c As an update: After sending Amex an email they said they were willing to combine my explorer and platinum travel credits together and use them for one booking as a gesture of goodwill. They also mentioned to...

Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c Would be great to hear a confirmation from someone that they have actually succeeded in doing this. I have just given it a try over the phone and the rep didn't know about it, may have failed as it didn't...

Thanks cove it will be nice to get a quick trip in before everything changes! From your response does this mean SQ will let you confirm a standard award while having a waitlisted saver award on the same flight? All flights have full availability in first so I'm quietly confident it will clear...

Hi, just a quick note for anyone interested. Once you have an explorer and plat charge linked together under ascent premium, explorer referrals still work and they generate 20K ascent premium points, which is a nice little bonus over the gateway points you would have got if they weren't linked.

Hi, hoping to get some advice here from the experts. I am in the process of moving 2 x rtn confirmed saver suites SYD-SIN-ZHR to earlier in the year as we found out my wife is pregnant. I have had some luck and managed to get confirmed moves on all but 1 x one way suites saver ticket...