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Thanks - I am looking for SYD/HKG/HEL/OSL//BGO/LHR/SYD - as a multisector not one way or return. I can break down into sectors but with KL flights BGO/AMS/LHR I am seeking confirmation this is/is not a simple sum of sectors (and then how does this change with stopovers)

Other than making a dummy reservation, is there an online calculator to compute QF points required to book an international multi-sector route on QF and partner airlines?

I see T&C's clause 8.6 Fly Ahead – Platinum and Gold members Platinum and Gold members with a confirmed booking for a Virgin Australia marketed and operated domestic flight and who arrive at the airport in time for an earlier flight than their booked flight, can request that they and up to 3...

It appears Virgin have changed the Fly Ahead rules to no longer allow Fly Ahead on reward fares. Is this correct?

Surely its time for Virgin to extend their Guest Contact Centre hours - even to have only a small staff manning the phones after 18h00?

S Surely VA are not manually processing points for all passengers for 2 weeks of flights! Or are they?

VFF advise today that ‘there are very many frequent flyers who have not had points credited for flights taken in the first two weeks of November.’ When asked if this issue had been corrected for future flights the agent did not know. When asked when the missing points would credit the agent did...

Waiting for 06 November flight to credit. Could members please advise whether they have had flights taken since 01 November 18 credited? Could you please tell us when your points were credited and for what route? Velocity Frequent Flyer could you please tell us whether crediting is generally...

Question to Virgin Velocity - why do some/most Velocity points post soon after domestic Virgin flights and points from some flights take weeks and seemingly would never post unless followed up? What is the reason for the marked difference? [this assumes all bookings being compared are made in...

Velocity points have been crediting for domestic flights within 2-3 days over the last few months. However 10 August seems to be an exception. Due to high winds in Sydney on Thursday 10 August, Virgin and Qantas cancelled many flights into and out of Sydney and hence many customers were...

Velocity points have been crediting for domestic flights within 2-3 days over the last few months. However 10 August seems to be an exception. Due to high winds in Sydney on Thursday 10 August, Virgin and Qantas cancelled many flights into and out of Sydney and hence many customers were...

Time to credit Virgin Australia domestic sector points. Normally Velocity points credit automatically within 3-4 days of Virgin domestic flights. I have noticed domestic flights taken in the last few days of November have not yet credited. Is this a general issue due to systems upgrade at this...

Time to credit Virgin Australia domestic sector pointsNormally Velocity points credit automatically within 3-4 days of Virgin domestic flights. I have noticed domestic flights taken in the last few days of November have not yet credited. Is this a general issue due to systems upgrade at this...

Could non automatic crediting of points be connected with checking in using the self-serve kiosks? Points not credited from end November were for flight for which the self serve checkin was used for the first time. Any one know any other reasons why particular flights do not credit automatically?

Normally Velocity points credit automatically within 3-4 days of Virgin domestic flights. I have noticed domestic flights taken in the last few days of November have not yet credited. Is this a general issue due to systems upgrade at this time? Will the backlog of flights not yet credited be...

Works on my iPhone with Velocity number no problem

For the last week or so, there has been no SQ reward availability either on Velocity website or available to the Velocity Call Centre. New SQ reward bookings cannot be made or existing SQ reward bookings changed. Call Centre can offer no date by which the 'technical issue' will be resolved...