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Yes - agree this is a possibility though Qantas has stated in writing they will not revoke. Its the level of inconsistency I am at a loss to understand. I was told on several occasion in the On Line Chat sessions I would be awarded the points - then the email arrived to say sorry for the...

Dear all - I recently returned from an overseas trip where my partner and I flew from LHR to JFK with Qantas partner airline Aer Lingus. FF points were not immediately awarded to either of us so we both made a claim for missing points - my partner was awarded his points but I was not. Upon...

thank you jojen - much appreciated - I now just want to go home and hope Qantas lives up to its media image of "bringing families home". Dreading the flight and leaving loved ones behind but more are waiting at home for me - thanks again

My query with Qantas has now been satisfactorily resolved and the matter settled. The query was in relation to an international flight change fee plus over the phone assistance = $280.00 all which I had been advised would be waived under the circumstances of the booking. I am going home today as...

Thank you for your experience. I have called Qantas again and have asked that they listen to the recorded phone call at the time I made the booking. I was then told to call back again in 4-5 working days if I wait until then I will have missed the date I want to return home. So I called again...

flight change fee

I booked a compassionate flight with Qantas on April 24 and was told that Qantas would waive the change flight fee for when I wished to return home. I called Qantas yesterday to change my flight now that my mothers funeral date is known and was told that I still had to pay the change fee of...