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Following the announcement of South African Airways restarting their Perth-Johannesburg service, I've tried multiple times to redeem Velocity points on this service through the contact centre to no success. Each time I've called, the agents can initially see the seats but after trying to...

Hi guys, I'm wondering if it's possible to get an Airberlin/Alitalia flight credited as an eligible sector for the purpose of upgrading from Silver to Gold? I understand this would mean it would have to be a codeshare flight booked under a VA flight number, which the Virgin website says is...