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The initial etickets were actually issued. Received them about an hour after booking. And then about an hour later I called up as I realised I needed to move the dates slightly.

Finally got my tickets issued! In the end what got it done was going through Qantas Facebook messenger chat. Finally got an agent that responded and then a day later called and sorted it out. Insane that it took speaking to so many people, so many times, just to issue new etickets for a very...

So far the 5000 points haven’t been taken from my account. But honestly that’s the least of my concern. Just want the tickets confirmed. And to stop having to waste hours of my life. Called again. Now the agents are getting even more unhelpful. All the latest one would do is “pass on the...

Ok that’s good to hear at least!

Hi all, What’s the best way these days to actually get a rewards seat booking ticketed? Which number should I call to hopefully get someone to sort things out? On Monday I booked a couple of Y redemptions to Tokyo on Qantas. An hour later realised I had to adjust the days slightly so called up...

So sorry you’ve gone through the same hell I went through. I prayed that after everything I went through Qantas would fix things so it never happened to another customer. It is truly mind boggling that this continues to happen.

Matt just published his article about this whole incident. Hopefully the negative attention forces some kind of positive change at Qantas. Given it’s clear from the people that have subsequently replied to this thread that this wasn’t a one off incident. So many people with similar horror...

I’m so sorry you’ve had to go through this hell too.. and that it doesn’t look like it’ll be resolved in time 😢 it’s truly atrocious the level of service going on atm by Qantas. Or lack there of more accurately.

I’m sorry to hear you’re going through a similar nightmare 😓 will send you a dm.

Etickets have just come through! All confirmed! Managed to select a bassinet seat for the way over too. Unfortunately the bassinet seats on the way back seem to be all gone, but that’s ok, still a lot more room in J than Y with a baby! And I’m sorry to anyone else on our flights, we will try to...

Haven’t received the etickets yet, she advised they should come through shortly. I have a way to get back in contact with her if there are any further issues though so I’m not too concerned now. But yes it will be good to finally have the actual tickets. Yep separate booking on QF in J. London...

EVERYONE, we officially have J seats in Brisbane to Perth, Perth to London!! Received a call from a lovely lady called Dema (she was Australian). Not sure her exact role. But she had been put on to my case from someone else (she didn’t say how or by who) and wanted to apologise for everything...

Sadly I had thought that myself. Media and the general public are probably rightly more interested in people being able to pay their home loans going forward. Probably why Qantas feels they can treat their customers like cough because there is bigger issues going on in the world so they feel they...

At the time it was because the timings suited us better for our onwards drive when we got to London. And the other reason was because we needed about a few thousand more points to book our return business leg. Which were going to drop in on our next credit card statement. Changing to Qantas...

Thanks for your kind words and thoughts. It really has been a horrendous experience and all I want is the flights we had booked or something comparable. Just want it to be sorted so we can stop thinking about it and focus on enjoying our newborn. When the supervisor next calls I think I will be...

Sadly I don’t think she’s reading this forum… or even her email anymore for that matter.. 😢

That’s what I was thinking. If she’s just sending through a request to create 2 seats without fully expressing that this is a Qantas screw up, and has caused so much stress to the customer and time wasted; of course they’re going to be denied. Obviously Stephanie hasn’t gotten involved though...

Ok everyone new update. Qantas supervisor I’ve been dealing with called back. As expected Qatar have denied the request as those seats are now gone and they are under no requirement to create new ones. The supervisor advised after that denial she put in a request again to create 2 reward seats...

To be fair this has been going on for over 3 weeks now. But I agree with what you’re saying.

Possibly. However the supervisor said she was sorry she hadn’t called back yet, she’d just been hoping to call with an actual response from Qatar so had been waiting. But then thought she’d better call as it had been a few days and she knows she’d promised me a call. So to me that doesn’t sound...