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Hi everyone, Thank you for your helpful advice! We ended up having a good result from this. Velocity has granted a one-time exception for upgrade to Gold. It is nice to see logic eventually prevail! David.

Hi everyone, I have been in touch with the Velocity reps, who have said there is very limited flexibility with the policy of family pooling date. We have not yet fully resolved this issue, though I have suggested that given mum has a status credit balance of 460 it would surely be reasonable...

Thanks everyone for your helpful replies. How do I send a PM through a moderator?

Dear Velocity, Thank you for being involved with this forum. It is a demonstration of the commitment of Virgin and Velocity to delivering outstanding customer service. Outstanding customer service is the main reason I fly with Virgin, and as a Platinum member, I feel appreciated. I have now had...