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Maybe just cancel the Explorer and apply, then have the Explorer reinstated if your application gets rejected?

I had this link bookmarked, but the page seems to be giving me some errors.

Their explanation was that their system is trying to be helpful by routing you to the correct department based on your phone number, but there's a bug that sometimes causes the call to be routed to a non-24/7 line. Of course this was given to me by their Filipino call centre so take it with a...

That has happened to me a few times. To work around it, you need to call from a number that's not recognised by their system (i.e. not the home/work/mobile numbers registered on your account).

Same here, booked through Amex, not recognised.

Man, I can't believe Amex didn't tailor their offers to meet the specific needs of one particular person on an anonymous internet forum. How dare they! I'd cancel in protest, but they aren't offering any retention bonuses these days so I guess I'm stuck...

Good to know, I'll keep this in mind if I need to cancel in the future, thanks :)

Ah that’s makes sense. Sorry didn’t realise you’re about to cancel the Platinum. Although I thought they’d cancel your Gold status if you cancel your card…

Why is this necessary? Don't you remain Gold for as long as you hold the Amex Platinum?

You can have multiple cards though.

Doesn't the biz accelerator have a $160 annual fee?

Plugged in my booking ref, says unable to retrieve booking :(

I recently bought a new iPhone so I was adding all my cards into Apple Pay. It seems you can no longer add more than 6 cards on the same device, whereas I was able to add up to 8 cards on my previous phone. Anyone know of a solution?

Yeah, I did managed to get it approved, after more than a month of back-and-forth with their new accounts department (actually, mostly them promising me that a supervisor would call me back, and me calling them again the next day because nobody ever does). They wouldn't tell me the why it was...

Their call centre is 24/7 but apparently there’s a problem with their phone system that causes it to play the recorded message by mistake. To work around this, don’t enter your card number when it asks, just press 0 and you’ll be transferred to an operator.

A while ago I remember seeing a post here that someone was able to combine multiple travel credits into one and use it for a single booking. How was this done? I just called Amex Travel and they said they have to be used in separate transactions.

Same here. Also still haven't received Vogue credits from last Saturday.

Same experience here. A while ago I had to contact them about my Plat Reserve application, and literally every time I call they'd promise me that a manager would call me back within 24 hours. It took me calling them every single day for over a month before someone finally called me back...

I've never been able to get hold of an Australian staff. Care to share his number?

Paid council rates on 30 Aug, no surcharge. Would be a shame if they start surcharging.