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I asked for a supervisor and she was also inconsistent ; when it looked like I was getting close to something that would work she would come up with another reason ; eg it applies to flights there and back ie 3 days either side of both the departure and return ; she could fulfill on return but...

I just spent 2 hours as well for my guaranteed rewards seats on a VA code share flight to be told that as there are rewards seats 7 days either side of the date I want to book that I cannot use them ; I find the terms and conditions are interpreted by the call centre to ensure they can say no to...