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DFW lounge, given 1 voucher DCA lounge, refused voucher, told that they are only given when connecting to an international flight. Me thinks AA needs to figure out their rules and alert all staff to them, as they are ruining goodwill by having different explanations and rule interpretations in...

Probably. I go for the bottle to take onto the plane when I don't have my bottle to refill. The voucher requirement doesn't bother me so long as I understand the rules, especially as I am not a frequent drinker so often only want soda or juice. I do object to being refused when I thought I...

I did wonder if it might be connected to the US/AA merger. The main PHX lounge is being renovated, and the lounge I used was tiny. The staff were adamant that the computer indicates if drink vouchers are due, and the computer said I was entitled to zero, and that LAX T4 had been incorrect to...

Today, I was successful in accessing the AC lounge at LAX in T4, got my drink vouchers automatically. Showered and ultimately walked through the tunnel to T6 for my flight to PHX on US. Am now sitting in the AC lounge in PHX waiting for my next US flight (to PDX). I booked these with AA...

Thanks, Katie and opusman, those are both very useful pieces of information. :)

Thanks... on reflection, as I have almost 3 hours, I could go from the TBIT to the Admirals Club in terminal 4, shower and freshen up, and then move on to terminal 6 about an hour before the flight. My luggage would be checked through so it is only walking from one terminal to another and going...

Yes, it was a person on the phone, hence my checking. Any idea about the terminal 6 lounge at LAX?

Advice please... I have travelled in the US several times before, and have always been able to use my Qantas Club membership to access Admirals Club lounges when flying AA. However, I have just been speaking with AA and was told I would have no lounge access, and I can't find a clear statement...

I hadn't realised that travel insurance could address points lost through an upgrade, so thanks for that advice and I'll bear it in mind for the future. My original point, however, was about Qantas not refunding the points. After all, if I had managed to show up for the flight, they would have...

So it's my fault that JQ makes check in impossible until the last minute on transfers to QF because of incompatible systems? And all the people being caught by this stupid limitation can just get screwed because they (we) made JQ bookings? I feel really welcomed here, thanks a bunch, BD1959...

I was recently booked on a JQi flight (Business Max) from MEL which was delayed 21 hours for engineering requirements. I got transferred to QF and re-routed via SYD. I arrived at MEL for a noon flight at 9:30 am but could not check in. The reason was that JQ had not sent through the passenger...

A while back, I was booked on a transpacific QF flight at the end of a US trip and requested an upgrade to J class. Unfortunately, I was hospitalised with what turned out to be chicken pox around a week before the flight. As I'm an adult this was a serious condition and I have little...

I'm somewhat old fashioned in that some communications I prefer to send in writing. I had a recent bad experience with a JQ - QF transfer, but in the process encountered two QF staff who particularly impressed me with their excellence in passenger support, care, and assistance. I wish to write...

My dispute isn't over baggage and isn't yet up to going to the Advocate or consumer affairs, though that may be necessary. Thanks for the suggestions, though. On the OP's situation, I agree that the definition of normal wear and tear is not controlled by the airlines, but was noting that their...

I would think carefully about how much effort I was willing to put into fighting this, as I suspect that Jetstar will not budge unless forced by something much bigger than a complaining passenger (no matter how justified you feel). I am in a fight with Jetstar at the moment and am not finding...

QR (Qatar Airways) seems to be missing from the list.

I have flown: QF SYD - SIN 3K SIN - CGK and vv. Checking in at SYD, I was told that they could not check my luggage through to CGK and that I would have to collect and re-check in SIN. When I reached SIN, the transfer desk was able to re-route my luggage (successfully) without collecting and...