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Have just returned to flying QANTAS after a a year break and flying out of Hobart "International" where boarding is a total shambles. For the last four weeks they have not had two operable machines (only one) capable of scanning mobile phone passes therefore the line up is one for those who...

Agree with most of what has been stated during the thread re: the sentiment that Virgin has stopped innovating or continuously improving Some of the issues are basic no brainers especially the time it has taken to try and clean the website up. I notice many have been suggesting upgrading the...

Got it: but like many others had already booked flights through to the end of the year. One tends to do this if you are paying your own way and given the rapid changes in prices which can occur between classes. Had already reconciled myself to not retaining WP: the 50% bonus would probably have...

As a person who frequently does the Pth - Bne run, a refurbed 737 with an extra toilet will be most welcome.

Re: New QF Business lounge in Perth Visited the lounge on Friday 28th. Certainly spacious and modern - wine served was of high quality and the food, seating etc excellent. It is a truly spacious area probably 3 times the size of Brisbane!!. But here is the rub, if there is a criticism to make...

Perth is a the pure epitome of a shambles from check in to lounge (pig pen) to boarding. I tottally agree that boarding is one area that Virgin is light years ahead of Qantas. Will be interested to see the new lounge in Perth this afternoon.

This is a hit and miss area for Virgin from my experience with them having left my 90 Year Old father in law sitting in the waiting area for 45 mins whilst they tried to source a chair even though I had told them at the booking and rung the same day he was flying. I won't put him on Jetstar...

Have successfully gifted to my wife twice

Re: Removal of YQ ex-AUS on QF/EK Still disgracefully high compared to Velocity. Good to see the Qantas Comms (spin) department is still on top of their form!

This is an area where Virgin Australia is light years ahead of Qantas. QF staff are indifferent to the differing lines. Where it is irritating for me is, like many others, when I am flying on a full 737 especially from Perth to Brisbane: late lounge calls, lots of WP and Gold members because of...

It is these types of things that let Virgin Australia down. Hopefully there was some action by Virgin staff however, my experience at Brisbane is that the uniformed VA staff rarely get out from behind there counters/desks. Where are the dreaded BA dragons when they would be useful:)

Would choose Singapore every time: service on Etihad is so so (albeit only tried in Business and economy) whilst Singapore is always consistently above very good no matter what class. Further just because you are flying first doesn't mean that you get any priority or extra consideration in the...

Have flown Delta a number of times in the USA. Have not had much trouble with them recognising status and lounge entry: it is usually around baggage entitlement that it becomes unstuck. If you book a flight with VA and it includes a Delta leg without any stopping not a problem your 2 or 3 bag VA...

had no problems in Abu Dhabi airport when we went through in April, however they do check card or boarding pass. It would pay to follow up with VA and Etihad before the flight and before reaching Abu Dhabi which as an airport was chaotic in April.

It is a reflection on the management and culture of the company that does not allow any flexibility on the front line (be it on ground or in air) in circumstances which just defy complete logic and commonsense. Many is the time that I wish all airlines had adopted and maintained the culture...

The whole priority baggage system is dependent on the baggage handlers ability or willingness to load and unload the bags in accordance with the priority tags. The eclectic way bags arrive on the carousel clearly demonstrates this is obviously not as straightforward as one would think. One...

Also was at Brisbane Lounge last night and agree the conditions were less than optimal. Hopefully the air-conditioning will be rectified with the renos together with a larger rest rooms - even a 737 has more than available at the Lounge.