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    Contact Centre mistake on award taxes and surcharges

    Start using the phrase back to them - "This call is being recorded for training and quality purposes" - and await the response!! Remember we are all just self-loading cattle. Joyce has been "Jetstarring"Qantas since taking over. QF's safety record is about all they have going for them these...
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    VA cracking down on carry on 7kg limit

    ALL airlines should check carry-on size and weight ALL the time and not randomly. Then you might be able to stow your personal items in the overhead locker above you and not nn rows away!
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    The Wine Spill

    If you are not at fault, assistance to clean up and dry out PLUS dry cleaning/laundry costs should be the minimum protocol. If nothing is forthcoming, certainly escalate it either to the CSM on-board or HO after landing. Accidents do happen, and the challenge for the service provider is how...
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    What are airports missing?

    A view of the planes. Second that!!
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