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I've had the same problem, even though Qantas cancelled my flight; not me. I was booked Melb to LA in January. Received text from Qantas notifying flight cancellation when I woke up on the day of departure; approx 6 hours notice. Frantic calls to Qantas Club to re-book. press a button for a...

I couldn't put up with a long flight without the movies. I get so annoyed if I get onto a plane that doesn't have seat back screens with a good selection. Smacks of a cheap airline. I switch it on as soon as I'm in the seat and start perusing selections. Get thoroughly annoyed with the...

My wife and I have looked at these 100,000 point offers, only to be disappointed when you read the fine print. AMEX in particular only extend the offer to those who have never held an AMEX card before. So too bad for me, a loyal 30+ year AMEX customer who is offered diddly squat as a reward for...

I was flying Melbourne to Rarotonga with a connection in Auckland on a VA flight code. I have a paid lounge membership. Guy at the desk told me they don't 'share' lounge access. My reading of the lounge reciprocal arrangements since then indicates I should have been given access. This was...

Correct. Flight was Melbourne to Rarotonga via Auckland. Issue happened in Auckland.

Bad move by Virgin. Had a recent stopover in Auckland; (booked on Virgin, flying with Air NZ under a codeshare). Three hour delay in Auckland due to Air NZ, and was refused entry into the Air NZ lounge. "Sorry Sir, we don't share lounges". Even though I have a Virgin lounge membership and silver...