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Thats a fantastic point - I wonder if the instruction would be to leave them as is with bags, though we know how it would actually play out.

I always thought that was the main selling point and concept - it's someone with experience doing the leg work for you.

This is sensational - it's one thing to have these 'rights' in place, but having someone on site able to assist in one way or another would make all the difference.

Of great comfort - luckily these types of issues have ended well.

Eek - hoping this isn't replicated with my application.

Repeating pattern with a few issues though so no surprise. At least this seems to be eventuating only (mainly at least) in peak times

At this point its still a tough call - I was on the same page as you previously, in that you'd think the MAX would now have no stone left unturned. But Boeings issues seem to have permeated through that. I would love Virgin to do a complete u turn and go all Airbus but obviously a crazed fantasy :P

Not a lover of this, though at least it seems Virgin is taking a measured approach.

Same - am yet to receive the bonus status credits.

I also received this offer. Again have Never booked through a travel management company. Asked on Facebook and received the same odd response, they didn’t really seem to know what was going on.