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Good News! My husband's points were returned to his account today! Thank you to the AFF Community for your interest and advice in this situation. It is a big relief for us to not have that loss hanging around in our thoughts. I will definitely keep all your observations in mind should we run...

In answer to Q5. There were no points early later on the activity statement relating to PNR (DEWCGM). Q7. My husband believes an upgrade occurred because that was the detailed notation of the points transfer when he first saw the loss of points on the online Activity Statement. That detailed...

I can imagine! Must be a long trek for you!

Thanks!

🙏

I'll try to clarify. It said on the Activity Statement that someone had bought a points plus pay flight through Jetstar, see attached copy of the appropriate section. Yes it is more complicated than first stated. The account where the points were taken from belongs to my husband, but he isn't...

I Agree!

Emotional wording in thread title. Yes someone else ripped me off via Jetstar. I will definitely follow up with QFF using the fraud term to get their attention. It has definitely been difficult. Given that it has been over a year since the original loss of points I'm sure the flight has been...

Thanks that gives me hope that I can get this dealt with.

Thanks, I'll try the stat dec route as this has been going on far too long. I'd like to use the 100K+ points myself.

I Agree! But that was Qantas' response. They took no responsibility when I spoke to them. I find it hard to believe they did not understand the issue.

It happened 21 July 2018 and I noticed in early August 2018 and contacted Qantas then. We've been going back and forth since then.

This issue has been unresolved for over a year now. I'm getting pretty frustrated.

No I am not suggesting someone from Qantas stole the points but that somehow someone either employee or customer was able to get into the account and use the points for their flights.

No the points were removed from my account the day after I had used points to book 2 flights to Europe. I started with phoning Qantas but they sent me to Jetstar because it was Jetstar that had used the points. I phoned and emailed Jetstar multiple times, but they refused to provide me with any...

I have a problem with Qantas FF points being used by someone else to purchase a Jetstar flight and upgrade it to business class. After many phone calls I have got exactly nowhere with both Qantas & Jetstar with both passing it back and forth, between them. How do I get my points returned to my...

I've been an AFF stalker for a long time, but have never posted.

Thanks.

Just a bit confused regarding redemption rate. Is that 11,100 points per $100 value of flight? what do you mean by no charges or taxes? Aren't all flights taxed?

Does anyone have experience using their NAB Gold points on airlines other than Qantas through Harvey World Travel? The only appeal that I can see of the NAB Visa is that you have access to airlines that may not be linked with the Qantas system. Does anyone have an experienced opinion? Also...