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    Family pooling didn't work

    Hi, Had a recent trip OS on Virgin, so signed up the whole family to velocity. Set up family pooling so the kids points + SC go to the adults. After getting back have had a look to find that no points or SC have been transferred, and pooling seems to have not been set up. Of course I can...
  2. B

    Total points for return flights higher than sum of individual flight point values?

    Hi, Just looking at booking some flights with my velocity points. I notice that the total points value is 300 higher than the sum of the individual flights points values. Example: economy reward ADL-BNE = 12100 points, BNE-ADL = 11800 (total 23900) but the total appears at 24200 points. If I...
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