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If you are being charged an airline cancellation fee, this indicates that your cancellation is being treated as 'voluntary' by BYOjet. That's why you are being hit for both an airline charge and the $250 Flight Centre charge. We had bookings with AY but have received notice of flight changes...

Flight Centre web page on booking cancellations: https://www.flightcentre.com.au/support/bookings#cancellation-process

The conversation was entirely by email and involved a number of AB staff at different times. Eventually they offered a 'one time exemption from fees', so not conceding any principle. For anyone else in the same position, it's worth researching the Flight Centre and AB website for current...

A short update. Aunt Betty have agreed to process our refund without the $250 pp charge, which seems a fair result. I have to say that their staff were polite and pleasant. It must be a very hard time for them right now.

I have gone back to Aunt Betty pointing out the undertakings made to the ACCC and asking for a full refund without the cancellation fee. They are now saying that they can only presently waive the cancellation fee for flights departing before 31 July 2020 "based on our existing travel advisory"...

We have been talking to Aunt Betty about a refund for a trip to Paris with Finnair in August, where flights have been cancelled by the airline. Initially AB agreed by email to a full refund without cancellation fees. A few hours later I received another email stating that $250 pp cancellation...