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Wonder what would have happened if you had have just boarded your flight and left your luggage to fend for itself? Someone from Q would have had to have done something!

I'm surprised to hear that. I'm also VA Platinum and have always experienced excellent Business Class service on board. Can't praise the cabin crew enough - friendly, efficient and professional.

Just tip a glass of water over their head or better still, for more fun, a glass of wine or something more sticky. Enjoy the reaction! It’s fun!!!!

I can usually be tolerant of most poor etiquette in airport lounges and give-in to people who are in an environment in which they are not familiar. But it's when parents use the lounge as a nursery that really annoys me. I know they love their children but they must understand that others really...

Let's keep away from Hertz then. I've just changed my future bookings to Europcar. Best of a rather bad bunch I think.

I'm inclined to agree with Qantas. I experienced drunken behaviour on board a flight from Darwin to Sydney where cabin crew and ground staff were forced to off-load a customer. The same customer was taking advantage of too many free drinks in the Qantas Club prior to departure.

I converted my loyalty to Virgin Australia and now really enjoy the beautiful Etihad Lounges in Sydney, Abu Dhabi and London. No problems with entry. The Lounges are much better than the Emirates and Qantas Lounges in my opinion. Sadly Qantas has slipped from my preferred airline list after 40...