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Does anyone know if 11 weeks is an unusually long time for a claim to be processed for missing Velocity points and status credits for a flight with Virgin Atlantic? My wife travelled with them in January from Sydney to London via Hong Kong and submitted her claim in March on her return, as the...

Hi all, After being very confused by the logic of the new booking system for Virgin Australia, I did a bit of searching on the web and found all the answers to my questions on this site so I thought it was time to sign up. My annual flying typically consists of a handful of domestic flights...