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Huge thank you to everyone that replied:) Finally got in touch with someone from immigration and they basically said what you all have said - Get the RRV 155 and you are all good. Going to the city office sometime next week and fill out paperwork. The only thing stopping my mum going for...

Thanks so much guys. Going to try and contact the UK embassy again tomorrow, will hopefully have better luck! Thanks for the welcome too, i wish i had known about this message boards when i started traveling years ago, will definitely be a frequent poster now :)

Hi guys. I'm doing a bit of research for my mum in obtaining a passport to go overseas to Chili in 1-2 years time. She was born in England in 1959, came over to Australia in 1966 (10 pound pom). She has lived in Australia ever since, never left the country. She has not obtained Australian...