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I recently wanted to book a points flight in First or Business on CX from JFK -> HKG. I went onto the QF website and all that was available was Economy. I called QF and got the same result. So I thought I would try something - I joined Asia Miles and looked for the same flights - and guess what...

I recently travelled on BA from LHR->HKG in BA's NEW first class. Boy are BA a long way behind their competitors. The seats are early 2000's style, the food has no flair or interest, the entertainment system is out of the 1950's - I really pitied the poor guys that had to deliver this awful...

There is movement to free internet in the upmarket hotels. Up to now, many hotel groups have seen this as a revenue raiser. Some however have finally realised they are pissing of clients. Shangrila has recently introduced free wired or wireless internet in all rooms in all hotels. Starwood...

Had the distinct displeasure to travel in the new (world's stingiest) Qantas first class from MEL->SIN. First, thought we would get to the new Melbourne first class lounge to check out all it had to offer. Took an hour for 4 of us to have lunch. The service was exceptionally poor (but then I...

Let me explain. QF I am a Qantas Platinum FF. Call to book a domestic flight they now want to charge me a "booking fee". If I book on the web there is no fee BUT the QF website won't even let me book a simple ticket like MEL->SYD->BRI->MEL. I need to book 3 separate tickets. Surely...

Has anyone else noticed the changes in hotel management over the past few months ? The Sheraton in Brisbane has become a Sofitel (Sofitel = sh.. hotel). This used to be a great hotel - it is not any more. I am told the Marriott in Brisbane is good. The Novotel in Brisbane certainly is not...