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Has anyone else been caught out by Virgin's cheap business fares? I booked a really good value VA J ticket SYD-ADL-SYD several months ago. In the time since then, SYD-ADL became SYD-MEL-ADL and then last week ADL-SYD became ADL-MEL-SYD. What was slightly annoying was that by the end of last...

Thanks all for the advice. I've been travelling (including my first trans-Pacific J on VA, but that's a different story). I sent Customer Care a letter by snail mail at the weekend. I stated the facts, my disappointment and suggested remedies. They called me today to see 'what they could do...

I've held a redemption booking for QF 45, SYD-CHC, dep 0825 arr 1330, since March. Today QF rescheduled as QF139 dep 1850 arr 2355. I have a campervan booked at a location that closes at 1800 and then a series of subsequent bookings for sites around South Island. Given the 1800 close, the new...