Search results

We were only offered another alternative from AA when we further complained at the AA counter. They had a business class flight at 12:30AM (overnight flight to NYC). They couldn't guarantee us the seats, they said we could go on the waitlist (for business class). We could have attempted to...

We were re-booked on AA, and we were told to liaise with the Qantas ground crew when we arrived in LAX. The ground crew, who were directing customers, told us to go to the AA counter. There was no expectation that it be solved the same day. We understood that cancellations can happen. We...

Absolutely horrible experience and total lack of service from Qantas staff, agents, and customer care. My wife, 1 year old son, and I were travelling from Sydney to New York on the 22nd of April on QF11 (with short transfer in LA). We booked business class reward seats with our hard earned...