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Interesting experience last week flying HKG to SYD. I had placed both a points and UpgradeMe bid for an upgrade approximately 6 weeks prior to departure. 3 days prior to departure my colleague (Velocity Red) had her upgrade confirmed via UpgradeMe for $720. As a Platinum member I was intrigued...

I sent this note to Mr Borghetti after being promised a 'full refund' after needing to cancel a 'Freedom' booking 1 hour after making it..... I hope this email finds you well. I recently made a Freedom Economy booking to Europe for my wife, child and infant. Totally my fault (rookie error)...

Hello and Happy New Year to All! Just looking for some advice and guidance with Qantas. I have never been a complaining customer...... however I have raised an issue recently (November 4th) with Qantas via their online feedback form. Essentially, I am contesting being charged the full 45,000...

I recently took up the Centurion offer of complimentary Marco Polo Diamond membership. I am flying Qantas from Sydney to LA. As as Qantas Club Silver Member, can I utilise my Marco Polo Card with its oneworld Emerald benefits to access the Qantas International First Lounge? Apologies if this...

Hello Everyone! I have utilised a lot of information from the site over the last few months so thought I should do the right thing and join.' I currently have a variety of hotel and airline memberships. I look forward to sharing some info! jarman3