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Interesting experience last week flying HKG to SYD. I had placed both a points and UpgradeMe bid for an upgrade approximately 6 weeks prior to departure. 3 days prior to departure my colleague (Velocity Red) had her upgrade confirmed via UpgradeMe for $720. As a Platinum member I was intrigued...

I sent this note to Mr Borghetti after being promised a 'full refund' after needing to cancel a 'Freedom' booking 1 hour after making it..... I hope this email finds you well. I recently made a Freedom Economy booking to Europe for my wife, child and infant. Totally my fault (rookie error)...

But wait! 2 weeks on from the promise of a reinstatement of points.... still no points. So I emailed them last Friday (6 days ago) to follow up. No response..... That's better......

Well, well..... My faith has been restored. Qantas just phoned and have credited 45,000 points to my account. Appreciate all the feedback and thoughts on this issue :D

Hi Hayden Qantas provided nuts and a $50 voucher for the terminal food prior to boarding. Initially, I was looking for a refund of the points given it was not a J class experience. However, now, I would be happy if Qantas just called me back......

Thanks Straitman. Appreciate the link but have use that twice to have never had a response... The fact that I phoned them Wednesday to talk them through this and be promised a call back within 24 hours just makes things worse. As you say, could have been solved earlier...... Thank you for your...

Hello and Happy New Year to All! Just looking for some advice and guidance with Qantas. I have never been a complaining customer...... however I have raised an issue recently (November 4th) with Qantas via their online feedback form. Essentially, I am contesting being charged the full 45,000...

thanks hayden! sounds great, I'll check out the dates...

brilliant, thanks!

I recently took up the Centurion offer of complimentary Marco Polo Diamond membership. I am flying Qantas from Sydney to LA. As as Qantas Club Silver Member, can I utilise my Marco Polo Card with its oneworld Emerald benefits to access the Qantas International First Lounge? Apologies if this...

Hello Everyone! I have utilised a lot of information from the site over the last few months so thought I should do the right thing and join.' I currently have a variety of hotel and airline memberships. I look forward to sharing some info! jarman3