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Nice thought Cove, but unfortunately the flight wasn't for me, but my 17 year old daughter (didn't want to overcomplicate my post) who was planning to travel with a friend who had the offer of a free villa for the week. Daughter then got a new job, and now can't take time off. The ticket is not...

Cove, I think I'm stuffed because getting Classic Award points refunded is relatively straightforward compared to Any Seats which are a different animal. I was tossing up between the 2 and only opted for Any Seats because the Classic quoted 50,000 points plus almost $500 in fees and charges...

Thanks for the suggestion Cove. I've made one call so far and have been offered substitute flights to be taken within the next 12 months, for the same destination and traveller, providing I rebook by phone before 16 July. Not much use as the proposed Bali trip is off, not postponed, but better...

I'm a Qantas Gold Member who has been happily booking award flights online, both domestic and international, for many years, always being careful to read the terms and conditions. In April I attempted to book a domestic flight operated by Jetstar but after being redirected several times from...