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One final point.. If this happens again I wouldn't hesitate letting my fellow surrounding passengers know about this payment. I'd actually ask for their email addresses and made sure they followed up on it. I doubt the first class passenger I helped out at LHR was aware of EU261 and I have no...

Happy to report payment received and taken just over two months from lodging my EU261 case to close. My simple advice is to follow up every 15 business days (or less!). I never felt they were intentionally stalling. Just so happen it took three departments and a wrong bank digit to slow things...

Been 15 days and still haven't received EU261 payment so just gave them a call. Seems they had punched in a wrong account digit and therefore was rejected by the bank. (I had typed out my details on the customer care payment form in bold arial font - so wasn't my handwriting :)) Have now...

Sorry - EU261!

Ditto!.. was in the same boat. I had no idea that EC261 was available until I read about it on this wonderful website - AFF. Luckily never had a extended (and unwelcomed) delay like QF2. But now educated on what's available should it happen again out of Europe. When air travel goes pear-shaped...

The 600 Euros should be separate from any receipted ground expenses you may rack up from the delay. (I'm pretty sure food / lodging had a cap of AU$250) In my case I just went with the Qantas supplied hotel room, a £15 Heathrow dinner voucher and a Singapore $20 dinner voucher. Still waiting for...

I'm more interested in the destination.. Flying buses serves their purpose with getting you from A to B. Simple as that. Crew interest can be hit or miss. I've seen crew's façade just crumble with multiple 'first world' problems. But don't blame the other passengers onboard for wrecking your job.

Wasn't thinking clearly and didn't check for other FF flights/awards on return back to Heathrow. I just stayed with the QF2D flight that evening to get me home . Definitely been a learning curve and now aware of delay / cancellation policies on my usual routes / airlines - just in case it...

I probably didn't correctly explained the fare used from the start, sorry. Was points plus pay .. I just cranked that slider to $0 and paid 227000. (That hurts now!) There were no other award options available on this flight at the time of booking. Cheers.

In hindsight the points plus pay' path was definitely not a great way to burn 227000 points in economy one way! But I needed to get back to AU urgently and no other point options open, just booked the next available flight fully paid for with QFF points (and that worked out extra dandy with the...

I ask Qantas about simply reinstating my points instead of a cash payment. The response was "Our Conditions of Carriage do state that we do not guarantee flight times, and we do not offer any form of recompense for flight delays. By way of explanation, Regulation EC261/2004 is a regulation...

Just an update. Today happily received an apology email from Qantas Customer Care with a payment form to complete! So it has taken about 6 weeks since the Heathrow QF2 delay and in that time done a complete circle from Customer Care to QFF Centre to Direct Contact Centre and back to Customer...

Qantas ground staff definitely did not offer me any alternatives other than on the QF2D that night.

Yeap - LHR T3 to T4 equals one very grumpy cab driver. :D The QF2 arrivals service desk staff were very respectful and apologetic to me. So no complaints there after the chaotic queue. I also knew the roads around Heathrow would be a mess so caught the train. And this is where I got chatting to...

Thanks for the input. I really feel like pursuing this. I had to get back to Melbourne urgently and purchased a one way LHR-MELB economy ticket totally with points plus pay. That cost 227000 points. A day's delay caused a lot of hassle and distress for family and work. I would be very happy just...

Thanks Serfty. Home is AU so a bit sad if I cant get this resolved in AU. Will be interesting to see if I get a non stock standard reply from "Qantas Direct Contact Centre" within the next week or so... Will keep up the posts while on this 'journey'. Cheers.

Hi all, I was on the July 7th QF2 flight which returned back to Heathrow after 5hrs into its LHR-SING flight with a tech fault. Qantas aircraft then didn't depart LHR for another 12hrs+. I therefore should be eligible for EU261 compensation of Euros 600.... Am I right? I have already emailed...