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BNE Lounge is pretty busy this morning, when we walked in at 9.50am there were only a few clean tables left near the entrance and the food was pretty much gone, although they are replacing now. Scrambled eggs and baked beans here, the pancake machine is broken :(

I had this happen to me where the pass with the longest expiry was used rather than the one that expired in a couple of weeks. The main Velocity call centre advised I had to contact the Lounge Customer Service team and they changed it on the phone for me.

Hi Red Roo I think most people get the concept of what has happened - it's more the implications of the calculation of the loyalty bonus. I can see two issues: There are some of us who would earn less than 500 status credits each year, and would have previously earned the loyalty bonus 18...

I've also just logged in to see that new line of total number of loyalty bonuses awarded in year, and my points have not been wiped - here's hoping!!

As someone who got status matched Silver, am in the process of flying both Virgin and Qantas to see if I may jump ship! I regularly fly BNE-CBR and BNE-MEL and most times will be on the flexi fare. I think that it is fantastic that VA are now offering food as part of the flexi fare, and...

On my flight CBR - BNE at 17:45, a number of us that obviously used the QCard check-in got a red light when trying to board our flight using the FF Card as boarding pass. There was an extra person on at the computer who had to manually key us into the computer into several different screens to...

I'll be 45 status credits away from achieving the loyalty bonus on November 30, and then will be reset back to 65. I am Silver and will never reach the heights of Gold, so I guess I'll never receive another loyalty bonus. Thus why I'm seriously considering moving all my flights over to the...

A question re the status match for someone that is only QFF PS! I've sent off my request to be status matched to VA Silver, and it appears that I will be given 12 months as a new expiry date. Am I then reading this correctly in that I will only then need to get 300 status points to get to Gold...

Hi all Be kind - it's my first post (long time lurker!) :) Have been PS for over a year, and this year will be my last time in getting a loyalty bonus. Currently only fly enough to obtain PS in my membership year flying domestically, but would have enough SC every 18 months to get my...