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I only ever had to call Virgin Money once, as my Velocity details they had did not match. The number was correct however the name was butchered. They answered pretty quickly and as soon as I explained what happened they fixed it quickly, noting that particular issue was a common one. The points...

That's all I can suggest too. A new browser is what did it for me. I wsan't getting the acknowledgment screen, whether manually entering information or using autofill. I just got redirected to the Virgin Money homepage on submit. Otherwise just keep calling until you get a useful agent on the...

I never ended up needing to call. Submitting the form via Chrome on my PC and Safari on my iPad failed several times. I ended up installing Firefox on a whim and that worked. I received an email a few days later, and the credit to my travel bank shortly after that.

Hi all, Is there any tips/tricks to searching availability via UA or AC? Looking at flight options to either LAX/SFO/YVR ex BNE/SYD, preferably in business. I can see plenty of economy rewards but every single date I look at has 0 Business Rewards available, and I've searched well into next...

I just tried another browser and also got it to work. Chrome on my PC and Safari on my iPad both redirected to the Virgin Money website immediately after submitting. No autofill is enabled. Ended up submitting via Firefox and got the Thanks for requesting your Virgin Australia Gift Voucher message.

I had the same result. Tried twice a week apart (Desktop and ipad). Gonna give them a call tomorrow and see if I can claim it over the phone.

Thanks. I was thinking that may be the case with bags and overnight.

Hi, I am flying overseas on Monday departing Cairns to Sydney to Rome. My layover in Sydney is 10 hours overnight. All my flights are booked on the one ticket through qantas. Am i able to get the free transfer bus from T2 to T1 when I land in Sydney, and then leave the international terminal...

I'm VFF Gold recently booked a flight CNS-BNE-MEL as a flexi fare. I couldn't choose anything in row 3-5. I rang up after I booked and asked if I could select seat 3A on both flights and it was done.

Hi everyone, Apologies if this has already been covered but I couldn't find it searching the forums. I'm looking at going to London over the holidays via Virgin Atlantic VS201 SYD -LHR. I am a Gold VFF. Will I earn status credits for SYD-HKG, HKG-LHR despite it being the one flight number...

According to a job ad on seek the lounge is opening October 2013. I can't post links yet, but if you search seek for Virgin in Qld, Cairns it will show up.

Thanks all. Thats good as I am going CNS-SYD-MEL return. Last time I flew this I only went economy. Was bored walking around the airports. At least now I can relax and have a drink, etc.

I'm a Qantas FF Bronze member (not qantas club) and have booked return flights to Melbourne in Business class with points + pay. Am I eligible to enter the qantas club, while not being a QC member?

Sorry if this has been posted. My status credit rollover is Feb 28 each year. I will be booking a flight in September (CNS-SYD-MEL-MQL return) with points plus pay in business class that will get me the 220 SC I need for silver FF. I am going overseas in November (CNS-MEL-LHR-FCO / FCO - LGW /...

Thanks. Didn't see the point in wasting 11000 points min for a flight that costs $79 (MQL - MEL)

Apologies if this has been asked before. Long time reader, first time poster. I'm looking at booking a flight to visit family in Mildura (MQL). I'm in Cairns (CNS) and was wondering if I book CNS - SYD - MEL via a JASA in business class using the minimum points, and booking MEL to MQL via cash...