I've used the customer relations feedback link twice to make a formal complaint and received no response. I also contact the number on the contact list in april and was told they were unable to help me and referred me to the baggage department in sydney. I rang and left messages twice and no one...
I had a bag destroyed by Jetstar after it fell of the luggage cart at sydney airport and got crushed under the wheel. I didn't have a problem with this as accidents do happen however the claims process has been a nightmare. I had very helpful staff at the baggage counter at jetstar who organised...
