Search results

Bank fees. Your statement will show you the charge you got charged from the merchant and then the conversion fees/commission.

Still odd that QF would take responsibility for that, considering it was an EK flight. Usually, the operating carrier is responsible. Very rare for the marketing carrier to give any reimbursements.

Another QF policy here too if needed: https://www.qantas.com/agencyconnect/global/en/agency-news/agency-news-april-24/commercial-and-reward-bookings-policy-for-customer-impact-by-dubai-disruption.html

I'm assuming you advise them each time the call is being recorded too? Ultimately the policy is here if that helps: https://www.qantas.com/au/en/book-a-trip/flights/compensation-and-refunds-policy.html

The US is probably one of the last countries around the world to have a working card system. Many, many places over there still require a swipe of your card and a signature!

It matches up to available fare classes.

It purely comes down to incompetence, lack of care and an extreme lack of product knowledge. Probably a mistake by someone and then just handed it off saying what they said.

Maybe 58K was a broken seat in some way and they just lied about it? Strange that this occurred.

Do it on the day. Don't bother with the call centre.

Some front line staff really have no idea how their product works. Makes no difference if the seat was 'paid' for. Simply they shouldn't have been moved, or at the bare minimum should've been asked. Hopefully this will get through to someone at Qantas and they may need to remind staff to leave...

Ask the airport staff or supervisor now. Don't wait until after. Ask to speak to the 'ACEM' Airport customer experience manager if the supervisor doesn't want to help.

What's stopping QR buying out Velocity and then rebranding as Avios. While another firm/airline buys out the airline.

You're meaning Ryanair right?

This is also mainly due to crewing issues with pilots. A lot of unplanned sick leave at the moment.

Another missed opportunity for QF. Not surprised though.

Or you could've done exactly the same thing with points + pay, just at a higher rate for years and years before CR+.

Is set up for both. But only forward currently, until more equipment comes in.

No I didn't say that. I said the CR+ availablility is based on certain fare classes being available. Read the other responses below that.

To be fair, you can't expect every single seat on the flight to be priced at a CR price. These J fares SYD-JFK one-way are around $11000. I personally think the higher points price is better value than paying $11000 cash.

Or you could have the CR fare on one day and the cash equivalent on the other day with absolutely no points options.